1. Subscription Cancellation
You can cancel your Pro or Agency subscription at any time from Settings → Account → Change plan, or the Billing page. Cancellation stops future billing immediately; you keep access to paid features until the end of your current billing period.
2. 7-Day Money-Back Guarantee
New Pro and Agency subscribers are eligible for a full refund if requested within 7 days of their first charge on that subscription. This guarantee applies once per customer and covers only the initial payment of a new subscription — renewal charges are not covered.
3. How to Request a Refund
Email support@spidychat.com with your account email and the reason for your request. Approved refunds are issued to the original payment method within 5–10 business days.
4. Non-Refundable Charges
Renewal charges after the first billing cycle, and usage beyond the 7-day window, are non-refundable. Downgrading your plan takes effect at the next billing cycle and is not refunded for the remainder of the current period.
5. Free Plan
The Free plan has no associated charges and no credit card is required to use it, so no refund applies to it.
6. Changes to This Policy
We may update this policy as our plans evolve. Registered users will be notified by email of material changes at least 14 days before they take effect.
Questions about a charge or a refund request?